In order to make your stay as comfortable as possible and eliminate possible misunderstandings, please familiarize yourself with the house rules. At the beginning of your stay in the facility, it is assumed that you are familiar with its points and that you agree with them and that you will fully adhere to them. Failure to comply with the house rules may result in cancellation of the reservation and payment of the full price of the stay, regardless of any previous forced departure.
Arrival and departure
Accommodation is available from 16:00 on the day of arrival and until 11:00 on the day of departure.
We kindly ask you to leave the accommodation by 11 am on the day of departure so it can be cleaned and prepared for other guests who come after you and have the right to enter from 16:00. The keys must be returned to the host. If possible, the host can allow earlier entry or longer stay in the facility. You are obliged to leave the object you rented in the condition you found it on arrival - clean, tidy and undamaged. If the host determines that the guest has left the facility in an unacceptable condition or damaged, the cost of damage or bringing the facility to an acceptable condition will be charged to the guest from the security deposit.
Expenses before the stay
The costs of accommodation and services according to the specification are paid in person to the host if you have not already paid. Payment is made in euros.
Maintaining cleanliness and hygiene
The price includes towels, bed linen, kitchen towels, toilet paper, hand soap and dish detergent. Bed linen is changed after 3 days or more frequently at the request of the guest at an additional cost. The guest has one large and two small towels and a bathrobe. Towels are changed after 3 days or more often at the request of the guest at an additional cost. Used towels are left on the bathroom floor. If you do not want daily cleaning of the facility, you are obliged to maintain hygiene and cleanliness yourself and dispose of household waste for that specific place - in a bin in front of the house. It is forbidden to leave waste in the environment and in the facility. It is also forbidden to throw rubbish in toilet bowls, washbasins and other places that are not intended for that.
Waste recycling
In front of the house there is a bin for household waste. The nearest recycling island is located 200 m from the house, not far from the Tommy store on the main road (Ulica Hrvatskih Domobrana 13). Here you can dispose of paper waste, glass and plastic.
Security
Weapons, flammable and explosive substances and substances with a strong or unpleasant odour are not allowed in the house. It is also not allowed to bring in electrical appliances for which you have not received the consent of the host. This rule does not apply to electrical appliances for personal care (razors, etc.). When you go out of the house BE SURE to turn off the electrical appliances, close the taps, close the windows and lock the doors.
Night peace
Noise is not desirable in and around the house, especially during the night's rest from 11 pm to 8 am. Violations of order and peace (loud music, clutter, noise) allow the host to deny you a stay to your detriment, as if you made that decision yourself.
Children
In addition to appealing to the appropriate behaviour of adults, please pay attention to behaviour of children. Do not leave young children unattended by adults.
Pets
Pets can be brought into the house only with the prior notice and permission of the host. The guest is obliged to make sure that the pet does not do damage and clean up after him. The pet must not be left unattended in the house. Bringing pets without permission will result in the cancellation of the accommodation.
Bringing in unregistered persons
Persons who are not guests of the rented accommodation are not allowed to come, spend the night or stay all day or use the inventory without the permission of the host. If persons who are not registered or not announced are found, the host has the full right to cancel the accommodation for all guests.
Entry of the host into the facility
The host has no right to enter the rented facility without notice and permission or in the absence of the guest, nor to touch and use the personal property of the guest. The host may enter the facility without the presence of the guest only in cases where he has a reasonable suspicion that the facility or property of the guest is in danger and when there is a reasonable suspicion of a gross violation of house rules. The owner is obliged to inform the guests about his entry.
Information and assistance to the guest
The host is at your service during your stay for all the information and help you need. The host is not obligated or responsible for organizing free time and animating the guest.
Guest property
Guests are kindly requested to take care of their belongings and valuables left in the accommodation unit as the host is not responsible for their eventual disappearance. The host will do everything in his power to protect it and warn the guest of possible dangers. Also, don’t leave valuables in cars.
Compensation to the host
A guest who intentionally or unintentionally causes damage to property will need to reimburse the host for the full amount of the damage. You are obliged to compensate the damage on the spot. Only then guest has the right to leave the accommodation. All damages that are not reported after departure will be claimed from the guest later in court.
Equipment or device failure
In the event of a fault in the equipment or devices within the accommodation unit, please immediately inform the host who will try to fix the fault as soon as possible.
Moving and taking out furniture
It is not allowed to move furniture inside the accommodation unit or take out inventory and equipment outdoors or in another accommodation unit / pool. Guests are kindly requested to treat well the furniture and equipment in the interior and exterior of the house.
Swimming pool
Use of the pool is at your own risk. The pool has no lifeguard service. The floor can be slippery so be careful. The host is not responsible for injuries and accidents when using the pool as well as for loss, damage or theft of value if brought to the pool and left unattended. The depth of the pool in the deepest part is 1.5 m. Children under the age of 12 are not allowed to use the pool without adult supervision.
Is prohibited: Entry of persons under the influence of alcohol and narcotics, entry of persons with skin and infectious diseases, use of glass cups and dishes at the pool. We also kindly ask that you take a shower before entering the pool, as creams and other sunscreen products make the process of cleaning water more difficult with chemicals.
Smoking
Smoking is NOT allowed in the house. You can smoke in all outdoor areas. Do not throw cigarette butts on the environment - keep in mind fire hazards.
Bugs in the house
Bugs, especially ants, are frequent and certain part of every household during the summer period in particularly clean environment as our island is. If you feed them, few will invite friends and family. So, make sure you remove food from all surfaces. Bug products are at your disposal.
Grill
It is obligatory to turn off and clean the grill after each use. Grill cleaning tools and products are at your disposal.
Burning fire
It is not allowed to light a fire outside the designated areas. The fire can be lit in the outdoor grill. We urge special caution when using an outdoor grill. Make sure the fire is extinguished when leaving the house and do not leave the firebox unattended.
Cancellation of stay by the host
In case of cancellation of the accommodation by the host due to violation of house rules, the guest will be charged the full amount of the booked period, regardless of the shorter stay.
Termination of stay by the guest
If you terminate your contracted stay earlier than the agreed or booked date, you are obliged to pay for the stay at the full agreed price.
Complaints
All complaints are only taken into account if they are reported during the stay. We do not accept subsequent complaints. All your comments, suggestions and suggestions are welcome so that we can constantly improve our facility and our service for you.
Introduction to house rules and possible disputes
At the beginning of the use of the accommodation, it is assumed that the guest is familiar with the house rules and agrees to the obligations and conditions set out here. All disputes will be resolved amicably. In case of a dispute, the Municipal Court in Split has jurisdiction.
We wish you a pleasant stay in Villa Nera!